Job DescriptionHiring: Process Lead – Manufacturing IT Applications | Chennai (Ambattur) - Engineering Background - Process Excellence, Six Sigma, Lean, Manufacturing Digital Automation
nCTC: 10 L Maximum
nWe're looking for an experienced Process Lead with a robust Engineering background to drive Process Excellence and Manufacturing application lifecycle management for our Chennai team.
nAbout the Role
nAs Process Lead, you'll own end-to-end manufacturing application processes — incident, problem, change, and release management — while driving continuous improvement across our Manufacturing Digital / Mfg Digital and Automation landscape. You'll be the key bridge between business stakeholders and IT teams, ensuring service excellence in a rapid-paced manufacturing setting.
nKey Responsibilities
nLead end-to-end application process analysis in a manufacturing environment
nDefine, implement, and continuously improve support & delivery processes
nEnsure adherence to ITIL best practices
nDrive Process Excellence and Automation initiatives across application support




nManage SLAs, KPIs, and service delivery metrics
nGovern L1/L2/L3 support models
nPartner with development, infrastructure & security teams
nWhat We're Looking For
nBE / BTech — Engineering background required
n5–7 years' experience, preferably in IT Services or Medical Devices / Life Sciences
nStrong knowledge of manufacturing processes, Industry 4.0 / Smart Manufacturing
nExperience with ERP tools, ticketing systems (ServiceNow, Remedy, Jira)
nUnderstanding of enterprise application architecture (web, cloud, APIs)
nSix Sigma / Lean certification (Black Belt preferred)
nStrong communication & leadership presence to drive change
nLocation: Chennai
nGrade: Assistant Manager / Manager
nLanguages: English, Hindi (Tamil preferred)
n#Hiring #ProcessExcellence #ManufacturingDigital #Automation #SixSigma #EngineeringJobs #ChennaiJobs #ITILProcess #ManufacturingIT

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