Job DescriptionJob Title: Front Office Executive
nLocation: Mumbai – Taj Lands End
nSalary: ₹5–6 LPA
nOpen Positions: 4
nExperience Required: Minimum 5+ Years
nJob Summary:
nWe are looking for a highly qualified and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai. The ideal candidate should have a solid background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.
nKey Responsibilities:
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Welcome and assist guests with warmth and professionalism.n
Deliver exceptional customer service throughout the guest journey.n
Handle guest requests, inquiries, and complaints efficiently.n
Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service.n
Maintain high grooming and presentation standards at all times.n
Provide personalized service to VIP and high-profile guests.n
Ensure compliance with hotel SOPs and luxury service standards.n




Build positive guest relationships to enhance satisfaction and loyalty.n
Assist in resolving guest concerns promptly and professionally.n
Represent the hotel's brand values through outstanding hospitality.n

nEligibility Criteria:
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Minimum 5+ years of experience in a luxury hotel or premium hospitality property.n
Excellent communication and interpersonal skills.n
Solid customer service and problem-solving abilities.n
Professional grooming and polished personality.n
Ability to work in rotational shifts, weekends, and public holidays.n
Strong teamwork and coordination skills.n

nHeight Requirement (Mandatory):
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Male: 5'11" (180 cm) & aboven
Female: 5'4" (163 cm) & aboven

nPreferred Skills:
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Luxury Guest Relationsn
Customer Service Excellencen
Hospitality Operationsn
VIP Guest Handlingn
Communication & Interpersonal Skillsn
Conflict Resolutionn
Team Collab

📌 Front Office Executive Maharashtra
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📍 Maharashtra