Job DescriptionRole Overview
nWe are seeking a energetic and results-driven Customer Success Manager to coordinate, analyze, and report on campaign performance across all stages of the campaign lifecycle, including pre-launch, launch, active delivery, reporting, and post-campaign review. This role serves as a key liaison between clients and internal teams, working closely with Sales, Operations, Product Development, and Support Services to ensure successful service delivery, client satisfaction, retention, and account growth.
nKey Responsibilities
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Campaign management: Coordinate and manage demand generation campaigns using first-party DEMAND AI data and tools integrated within the lead generation and technology stack.n
Performance analysis: Analyze campaign data to identify trends, recommend optimizations, and implement delivery adjustments to improve results.n
Account management: Proactively support the Sales team with scheduled and strategic account management activities focused on client retention and revenue growth.n
Client support:



Respond promptly to client requests related to implementation, billing, reporting, and product inquiries while ensuring a high level of customer satisfaction.n
Cross-functional collaboration: Work closely with Operations and other internal teams to ensure accurate implementation of assets, instructions, tracking, and reporting requirements.n
Campaign monitoring: Oversee campaign scheduling and delivery across multiple systems, coordinating with stakeholders to ensure timely execution.n
Report delivery: Prepare, deliver, and upload comprehensive campaign performance reports with transparent insights and recommendations for clients and internal stakeholders.n
Renewals and growth: Drive renewals and account growth by identifying upsell prospects and building strong client relationships.n
Communication: Provide regular updates to internal stakeholders on campaign status, performance metrics, and key client

📌 Customer Success Manager India Vasanthanagar
🏢 Demand AI
📍 India