Job DescriptionAbout the Company
nWe are HCLTech, committed to delivering exceptional customer service and support in the healthcare sector.
nAbout the Role
nWe are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
nResponsibilities
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Handle inbound and outbound customer calls in a professional and courteous manner.n
Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.n
Assist members, patients, providers, and healthcare facilities with account-related concerns.n
Verify member information and accurately document customer interactions in the system.n
Resolve customer issues efficiently while adhering to company policies and healthcare regulations.n
Escalate complex concerns to the appropriate department when necessary.n
Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.n
Meet established quality, productivity, and customer satisfaction targets.n




Stay updated on healthcare policies, procedures, and account-specific guidelines.n
Provide accurate information and educate customers on available healthcare services and programs.n

nQualifications
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College Graduate / Undergraduate (BPO experience is required)n
Excellent verbal and written communication skills.n
Strong customer service and problem-solving abilities.n
Basic computer proficiency and ability to navigate multiple systems.n
Ability to work in a rapid-paced setting.n
Strong attention to detail and organizational skills.n

nRequired Skills
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Customer Service Representative (CSR) (Voice Process)n

nPreferred Skills
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Experience in healthcare customer servicen

nPay range and compensation package
nExperience: 1 to 4 yrs
nShift: US Shift (Night Shift)
nEqual Prospect Statement
nHCLTech is committed to diversity and inclusivity in the work

📌 Mega Walkin Drive At Hcltech For Customer Service Representative Chennai
🏢 HCLTech
📍 Chennai