Job DescriptionCustomer Support Fresher – International Voice/Chat Process
nLocation: Pune
nWork Mode: Work from Office
nShift: Rotational Shifts (Including Night Shifts)
nJoining Preference: Immediate Joiners
nAbout the Role
nWe are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.
nEligibility Criteria
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Graduate in any disciplinen
Freshers and candidates with up to 2 years of experience are welcome to applyn
Excellent verbal and written communication skills in Englishn
Robust interpersonal and problem-solving abilitiesn
Comfortable working in rotational shifts, including night shiftsn
Ability to work effectively in a fast-paced environmentn
Immediate joiners will be preferredn

nKey Responsibilities
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Handle customer interactions through phone, email, and chat channels.n




Provide accurate and timely responses to customer inquiries.n
Resolve customer concerns while ensuring a high level of customer satisfaction.n
Maintain detailed and accurate records of customer interactions.n
Collaborate with internal stakeholders to address customer issues effectively.n
Adhere to service quality standards, productivity metrics, and company policies.n
Identify customer needs and provide appropriate solutions.n
Build and maintain positive customer relationships through professional communication.n

nRequired Skills
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Excellent communication and customer service skillsn
Strong listening and comprehension abilitiesn
Positive analytical and problem-solving skillsn
Proficiency in basic computer applications and data entryn
Ability to multitask and manage priorities effectivelyn
Robust attention to detail and organizational skillsn

nApplication Details
nIntereste

📌 Customer Specialist Pune
🏢 WNS
📍 Pune