Job DescriptionAbout the Role
nWe're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions.
nYou'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations.
nWhat You'll Do:
nClient Advisory & Relationship Management
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Act as the primary point of contact and trusted advisor for a portfolio of assigned client accountsn
Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetingsn
Build and evolve client technology roadmaps aligned to business priorities and growth plansn
Assist clients with technology budgeting, lifecycle planning,



and prioritization of strategic initiativesn
Identify opportunities for additional services that create measurable business value for clientsn

nAssessment & Strategic Analysis
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Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworksn
Proactively monitor client environments and service performance to identify risks and improvement prospectsn
Prepare executive summaries, technology assessments, gap analyses, and strategic recommendationsn

nGovernance & Documentation
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Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviewsn
Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagementsn
Follow standardized templates, delivery methodologies, and quality standards across all client engagementsn

📌 Technical Account Manager Ghaziabad
🏢 IT BY DESIGN
📍 Ghaziabad