Job DescriptionJob Description – Manager – Ocean Operations
nDepartment: Ocean Operations
nLocation: Magarpatta, Pune
nAbout the Rol
ne
n The Manager – Ocean Operations is responsible for leading end-to-end Ocean Import and Export operations, ensuring seamless execution of FCL and LCL shipments while maintaining operational excellence, customer satisfaction, and regulatory compliance. The role acts as the central point of coordination between customers, shipping lines, overseas agents, customs brokers, transporters, warehouses, and internal stakeholders to ensure timely cargo movement. The position also drives process improvements, team development, cost optimization, and service delivery in line with organizational objective
ns.
n Responsibilit
nies
n Ocean Operations Managem
n
n
ent:Lead end-to-end Ocean Import and Export operations for FCL and LCL shipmen
nts.Ensure timely booking, shipment execution, documentation, customs coordination, and cargo delivn
ery.Monitor vessel schedules, shipment milestones, cargo movement, and operational timelin




nes.Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs House Agents (Cn
HA).Manage shipment exceptions, operational escalations, and ensure timely resolutn
ion.Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where applican

nble.
n Customer & Stakeholder Manage
n
n
ment:Build and maintain robust relationships with customers, overseas offices, carriers, and business partn
ners.Ensure proactive communication regarding shipment status, delays, and operational updn
ates.Participate in customer review meetings and support key account managen
ment.Resolve customer queries and escalations while ensuring high service standn

nards.
n Documentation & Compl
n
n
iance:Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices, and shipping documentn
ation.En

📌 Operations Manager Pune (India)
🏢 ATA
📍 India