Job DescriptionRole Overview
nWe are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.
nKey Responsibilities
nProgram / Project Delivery
n
n
Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.n
Define project scope, timelines, milestones, and resource planning.n
Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.n

nSalesforce Implementation Oversight
n
n
Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.n
Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.n

nStakeholder & Vendor Management
n
n
Coordinate with Business, Credit, Operations, IT, Product,



Risk, and Compliance teams.n
Manage external vendors / SI partners for development and support activities.n
Drive governance forums, status reporting, and steering committee updates.n

nDomain Leadership – Vehicle Finance
n
n
Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.n
Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.n

nRisk, Compliance & Governance
n
n
Ensure adherence to regulatory, audit, and compliance requirements.n
Identify and mitigate project risks, dependencies, and bottlenecks.n
Maintain proper documentation, audit trails, and control frameworks.n

nProcess Optimization & Transformation
n
n
Drive initiatives to improve TAT, customer experience, and operational efficiency.n
Lead transformation initiatives such as automation, inte

📌 Program Manager Chennai
🏢 IndusInd Bank
📍 Chennai