Responsibilities:
Client Relationship
Management:
Build and maintain strong, long-lasting relationships with clients.
Sales Strategy Development: Develop and implement
strategic sales plans to achieve company goals.
Account Growth: Identify and grow
opportunities within assigned accounts.
Negotiation and Closing: Negotiate contracts and
close agreements to maximize profits.
Customer Needs Analysis: Understand customer needs
and provide appropriate IT solutions.
Performance Metrics: Track and analyze key
account metrics, such as sales results and forecasts.
Collaboration: Work closely with internal
teams, including marketing, support and product development, to ensure
customer satisfaction.
Problem Resolution: Handle customer complaints
and provide solutions to ensure a high level of customer satisfaction.
Reporting: Prepare regular reports on
account status and sales performance.
Qualifications:
Experience: At least 4 years of
experience in IT services/products sales. Experience handling BFSI/Fintech
clients would be an added advantage.
Education: Bachelor's degree in
Business Administration, Marketing, or a related field. MBA would be an
added advantage.
Communication Skills: Excellent verbal and
written communication skills.
Negotiation Skills: Robust negotiation and
closing skills.
Technical Knowledge: Familiarity with IT
industry, including software, hardware, networks, and data centers.
Analytical Skills: Ability to analyze sales
data and metrics.
Customer Focus: Robust customer service
orientation.
Team Player: Ability to work
collaboratively with cross-functional teams.
Problem-Solving Skills: Robust problem-solving and
conflict resolution skills.