Key Responsibilities:
Provide excellent customer service to all clients, ensuring their needs are met and their expectations are exceeded.
Act as a point of contact for customers, addressing any inquiries or concerns they may have.
Build and maintain strong relationships with customers to promote loyalty and retention
Identify and pursue opportunities to cross-sell and upsell bank products and services to customers.
Conduct financial transactions accurately and efficiently, adhering to bank policies and procedures
Collaborate with other team members to achieve branch targets and goals
Stay updated on industry trends and changes in banking regulations to provide accurate and up-to-date information to customers.




Maintain a clean and organized work environment to ensure a positive customer experience

Requirements
Bachelor's degree in Business, Finance, or a related field
Minimum of 2 years of experience in retail banking or customer service
Solid communication and interpersonal skills
Ability to multitask and work in a rapid-paced setting
Knowledge of banking products and services
Proficiency in MS Office and banking software
Excellent problem-solving and decision-making abilities
Customer-centric mindset and a passion for providing exceptional service

📌 Banker Customer Experience/ Pipeline Jalandhar
🏢 Important Group
📍 Jalandhar