Job DescriptionJOB SUMMARY: The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac's electricity generation and power reliability equipment.
nMINIMUM QUALIFICATIONS:
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Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etcn
.Must be familiar with programming of different controllers such as H100, PowerZone, ComAp, Cummins ProtoNode/ PCC, CAT EMCP, Deep Sea 86XX etcn
.Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etcn
.Must have worked with various PQ measurement instruments such as Veris, AccuEnergy, Schneider etc and instrument transformersn
.Must be aware of protected practices working with electrical equipmenn
tShould be conversant with Microsoft Azure Cloud or AWS Cloun




dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Javn
aMust be able critical thinker and have excellent time management skilln
s4-5 years of total experiencn

ne
n PREFERRED QUALIFICATIONS
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: Knowledge of SQL server and general database management concepn

nts
n ESSENTIAL DUTI
nES:
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90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link platn

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m10%Document solutions provided in ticket management sysn
tem.Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly bn
asisTrain and mentor less experienced enginn

neers
n KNOWLEDGE, SKILLS AND ABILI
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TIES:Must be a excellent team worker and adept to frequent changes in work prior

📌 Customer Service Engineering Representative Pune
🏢 Generac
📍 Pune