Key Responsibilities
Engage with customers through calls, emails, WhatsApp, surveys, community platforms, and chat channels.
Collect, analyze, and interpret customer feedback to improve overall customer experience.
Build and manage customer communities to encourage engagement, advocacy, and feedback sharing.
Coordinate customer participation in current product launches, beta testing, product trials, and feedback programs.
Monitor online reviews, social media conversations, and brand sentiment across platforms.
Gather Voice of Customer (VoC) insights and collaborate with Product, Marketing, R&D;, and Customer Support teams for continuous improvement.
Identify customer pain points, trends, and prospects to enhance customer journeys and retention.
Prepare reports, dashboards, and actionable recommendations for stakeholders.
Work closely with internal teams to ensure timely resolution of customer concerns and implementation of feedback.

Requirements

Requirements




1–3 years of experience in Customer Experience, Customer Success, Community Management, ORM, or Customer Support.
Robust verbal and written communication skills.
Experience in collecting and analyzing customer feedback and customer behavior data.
Familiarity with CRM, customer engagement, survey, and community management tools.
Ability to identify trends, generate insights, and drive customer-centric initiatives.
Experience in product feedback collection, user testing, or community engagement will be an added advantage.

Key Skills
Customer Experience Management
Community Building & Engagement
Customer Feedback Management
Voice of Customer (VoC)
Online Reputation Management (ORM)
Social Listening
Sentiment Analysis
Customer Retention
Product Launch & Beta Testing Coordination
Customer Advocacy
Reporting & Analytics

📌 Customer Experience Executive Ahmedabad
🏢 Important Company of the Sector
📍 Ahmedabad