Job DescriptionJob Title: Team Leader – E-Commerce Process
nLocation: Bangalore
nSalary: Up to ₹4.5 LPA
nShift: Day Shift
nWorking Days: 6 Days a Week
nJoining: Immediate Joiners Preferred
nJob Summary
nWe are looking for an experienced Team Leader to manage and drive the performance of an E-Commerce customer service team. The ideal candidate should have a minimum of 1 year of experience as a Team Leader, with solid knowledge of KPI/KRI management, people management, and operational excellence.
nKey Responsibilities
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Manage a team of Customer Support Executives and ensure daily operational targets are achieved.n
Monitor and drive team performance against defined KPIs such as Productivity, Quality, Attendance, AHT, CSAT, and SLA adherence.n
Track and mitigate KRIs to ensure business continuity and operational efficiency.n
Conduct regular team huddles, coaching sessions, and performance reviews.n
Develop action plans to improve team performance and customer experience.n
Handle escalations and ensure timely resolution of customer issues.n




Prepare and share daily, weekly, and monthly performance reports.n
Ensure adherence to company policies, processes, and compliance requirements.n
Motivate, mentor, and engage team members to improve retention and productivity.n
Collaborate with cross-functional stakeholders to drive process improvements.n

nEligibility Criteria
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Minimum 1 year of experience as a Team Leader in BPO/Customer Service/E-Commerce operations.n
Strong understanding of KPIs, KRIs, SLA management, and performance metrics.n
Proven experience in people management, coaching, and team handling.n
Excellent communication and stakeholder management skills.n
Solid analytical and problem-solving abilities.n
Comfortable working in a fast-paced customer-centric setting.n

nPreferred Skills
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Team Managementn
Performance Managementn
Customer Experience Managementn
KPI & KRI Moni

📌 Team Lead Vasanthanagar
🏢 TP
📍 Vasanthanagar