Job DescriptionOverview:
nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
nResponsibilities:
nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
nQualification / Experience:
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Graduaten
Aggregate scorecard for the last 06 months shouldn't be less than "B Grade"n
Should not be on PIPn
MS Office and positive Reporting Skillsn
Excellent Communication and Interpersonal Skillsn
Teamwork, Discipline, and Time Managementn
nDesired:
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Robust Communicationn
Analytical Skillsn
Target Orientedn
Pressure Handlingn
nMust: Quality certifications like ISO 9001 & ISO 45001 ISO 27001, SOC 2, PCI DSS, and HIPAA.