Job DescriptionAbout Voy
nSince 2019, Voy has transformed the health of more than 20 Lakh members globally across the Europe, Germany, Brazil, and we're now in India to administer evidence-based, science-led medical care.
nVoy India, previously EarlyFit, is India's first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.
nRole Overview
nWe're looking for a Client Success (Chat) Associate to manage client conversations entirely over chat/WhatsApp. You will be the voice of Voy - supporting clients with fast, empathetic, and qualified communication throughout their health journey.
nWhat You'll Be Doing ?
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Respond to client queries on Chat/WhatsApp in a timely and professional mannern
Guide clients on programs, meal plans, onboarding, renewals, and appointmentsn
Maintain a warm, encouraging, and health-focused brand voicen
Manage multiple chat conversations efficiently without losing contextn
Capture feedback and common pain points to improve the client experiencen

nWhat We're Looking For ?
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Excellent written English and robust text-based communication skillsn
Ability to convey empathy, clarity, and professionalism through chatn
High typing speed and comfort using WhatsApp Business/Webn
Robust multitasking and problem-solving skillsn
Interest in nutrition, wellness, or health is a plusn

nLocation: From our Delhi office

📌 Chat Support Associate Delhi
🏢 VOY
📍 Delhi