Job Type: Full time

Remote: Hybrid

Job DescriptionAVP- CX Transformation, Contact Center AI, or Customer Experience OptimizationnNoida/Gurugram/Bangalore/Pune/RemotenFulltimenHybridncandidates with a solid blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.nMust-Have Experiencenn 10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization.n Solid experience in analyzing and improving AI/automation performance using data and business metrics.n Proven exposure to:n Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metricsn Hands-on experience with conversation analytics, speech analytics, transcript analysis,



and customer journey optimization.n Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions.n Ability to drive continuous optimization cycles post deployment.nnKey Focus Areasnn AI Agent Performance Management & Optimizationn Data Analytics & Insight Generationn Conversation Analytics & Transcript Analysisn Intent Mining & Customer Journey Analysisn KPI Monitoring & Continuous Improvementn Voice AI / Conversational AI Optimizationn Contact Center Transformation & Automation – CCAIn Stakeholder Management & Business Alignmentn Post-Implementation Performance Governance & Optimizationn

📌 Remote Assistant Vice President Cx Transformation, Contact Center Ai, Or Customer Experience Optimi Uttar Pradesh (India)
🏢 Bot Tech
📍 India