Key Responsibilities
Develop and manage short-, mid-, and long-term capacity plans based on business forecasts and operational requirements.
Analyze historical trends, demand patterns, and workforce data to identify future capacity requirements and potential gaps.
Design and optimize advanced workforce scheduling strategies, balancing business requirements, employee preferences, and compliance.
Build capacity planning models, forecasting tools, dashboards, and management reports.
Perform advanced analytics to identify workforce trends, improve utilization, and support data-driven decision-making.
Identify opportunities to improve WFM processes, tools, and methodologies and implement best practices.
Partner with Operations, HR, IT, and other stakeholders to align workforce requirements with business objectives.
Provide expert guidance and mentoring to WFM teams on capacity planning, forecasting, and scheduling.
Support the implementation and optimization of WFM platforms and technologies.
Stay updated on industry trends,



emerging WFM practices, and workforce optimization techniques.

Requirements
Bachelor's degree in Operations Research, Industrial Engineering, Business Analytics, or a related field preferred.
5+ years of experience in Workforce Management, with solid expertise in capacity planning and advanced scheduling.
Advanced proficiency in MS Excel and statistical/data analysis tools.
Hands-on experience with WFM platforms such as Verint, Genesys, Aspect, or similar tools.
Solid knowledge of forecasting, capacity planning, scheduling, and workforce optimization.
Excellent analytical, problem-solving, and data interpretation skills.
Robust communication and presentation skills, with the ability to present complex insights to senior stakeholders.
Experience in training, mentoring, and developing WFM professionals is an advantage.

📌 Workforce Expert Wfmaas Hyderabad
🏢 Synectics Apac
📍 Hyderabad