8–12 years of experience in IT Service Management / Incident & Problem Management.
Robust hands-on experience managing Major Incidents and Critical Production Issues.
Proven experience in Problem Management and RCA.
Robust understanding of ITIL Incident, Problem, Change, and Service Management processes.
Experience coordinating multiple technical teams during high-severity incidents.
Robust knowledge of SLA, KPI, and service performance management.
Excellent documentation and reporting skills.
Strong communication and stakeholder management capabilities.
Ability to work under pressure and make effective decisions during critical incidents.

Preferred Experience
ITIL certification is highly preferred.
Experience working with enterprise ITSM tools such as ServiceNow.
Exposure to SRE, production operations,



and service reliability practices.
Experience working in large-scale enterprise or global delivery environments.
Knowledge of automation and service improvement methodologies.

Key Competencies
Strong leadership and ownership mindset.
Excellent crisis management and decision-making skills.
Strong analytical and problem-solving abilities.
Excellent communication with technical and senior business stakeholders.
Ability to manage multiple incidents and problems simultaneously.
Strong focus on service quality, reliability, and continuous improvement.

Skills:- Incident management

📌 Major Incident Management Bengaluru
🏢 VY SYSTEMS PRIVATE
📍 Bengaluru