Customer Service Associate – International Voice (Banking & Cards)

Location: Goregaon/Malad, Mumbai

Process: International Voice – US Banking & Cards

Experience: 1–12 years

Salary: Up to ₹5.8 LPA

Key Responsibilities
Handle customer queries related to banking and credit card services.
Provide accurate resolutions and ensure customer satisfaction.
Meet SLA, KPI, AHT, RSAT and quality targets.
Handle complaints professionally and follow process guidelines.
Implement feedback and process updates.

Candidate Requirements
Graduate with 1–12 years of BPO Voice experience.
HSC candidates with 18 months–10 years of BPO Voice experience.
International Voice experience preferred.
Excellent English communication skills.
Robust customer handling and problem-solving abilities.
Comfortable working in rotational/night shifts.

Shift

Rotational/Night shifts | 9-hour shift | 6 days working, including weekends if required.

Selection Process

HR → V&A; → Operations

V&A; Quick Track: Eligible experienced BPO candidates may be considered for direct Operations round.

📌 Customer Service Associate Mumbai
🏢 Aditya Jagdish Tanna (Proprietor Of Wehire Talent Solutions)
📍 Mumbai