Department: Guest Services / Operations
Job Type: Full time
Location: PVR INOX Cinema
Job Summary
The Guest Service Associate is responsible for providing excellent guest service and ensuring a smooth, comfortable, and enjoyable cinema experience for all customers.
Key Responsibilities
Welcome and assist guests with a friendly and skilled approach.
Check tickets and guide guests to the correct auditorium and seats.
Handle guest queries, requests, and complaints effectively.
Maintain cleanliness, hygiene, and proper presentation of guest areas.
Assist guests with information regarding movies, show timings, offers, and facilities.
Coordinate with the operations team to ensure smooth cinema operations.
Support food & beverage and other operational activities when required.
Follow company SOPs, safety, security, and customer service standards.
Assist during opening, closing, and peak-hour operations.
Ensure high levels of guest satisfaction and deliver a positive movie-going experience.
Required Skills
Good communication and interpersonal skills.
Customer service and problem-solving skills.
Positive attitude and professional appearance.
Ability to work effectively in a team.
Basic computer/POS knowledge.
Ability to work in rotational shifts, weekends, and holidays.
Qualification
Minimum 10+2; graduation preferred.
Freshers can apply.
Previous experience in hospitality, retail, cinema, or customer service is an advantage.
Key Competencies
Customer Service | Communication | Teamwork | Problem Solving | Time Management | Guest Handling
Pay: ₹17,500.00 - ₹21,000.00 per month
Benefits:
Adaptable schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Guest Service Associate Badshahpur
🏢 PVR INOX
📍 Badshahpur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.