Experience: 3–4 years in an agency/client-facing role Location: On-site Employment Type: Full time
About the Role Perceptkraft is a digital marketing agency working with clients across real estate, financial services, and manufacturing. We're looking for a Client Servicing Manager who can own client relationships end-to-end — from briefing internal teams to ensuring campaigns and deliverables land on time and on brand.
Key Responsibilities
Act as the primary point of contact for a portfolio of clients, managing day-to-day communication and expectations
Translate client requirements into clear briefs for the creative, social media, and performance marketing teams
Track project timelines, deliverables, and approvals; flag delays proactively
Prepare and present monthly/quarterly performance reports and review decks to clients
Identify upsell and account growth prospects within existing client accounts
Resolve client escalations calmly and find workable solutions with internal teams
Maintain account documentation — scopes of work, contracts, billing cycles — in coordination with leadership
Requirements
3–4 years in client servicing/account management, ideally at a marketing, advertising, or creative agency
Robust written and verbal communication skills; comfortable presenting to senior client stakeholders
Working understanding of digital marketing deliverables (social media, performance campaigns, creative/design output)
Organized, detail-oriented, and able to juggle multiple client accounts simultaneously
Proficiency with tools like Google Sheets/Excel, Notion, or similar project trackers
Good to Have
Experience servicing real estate, BFSI, or manufacturing clients
Familiarity with reporting tools (Google Data Studio/Looker Studio, Meta/Google Ads dashboards)