We are looking for a customer-focused and positive-communication-skilled Malayalam Voice Customer Support Executive to handle customer calls, understand their concerns, and provide quick and accurate solutions.

Key Responsibilities
Handle incoming and outgoing customer calls in Malayalam.
Understand customer requirements and resolve their queries professionally.
Provide information about products, services, orders, and company policies.
Handle customer complaints and provide appropriate solutions.
Escalate unresolved issues to the relevant department.
Maintain accurate records of customer interactions.
Follow up with customers when required.
Ensure a positive customer experience and high customer satisfaction.
Meet daily call, quality, and customer-service targets.

Requirements




Fluent Malayalam speaking skills are mandatory.
Positive communication and listening skills.
Basic English communication skills.
Basic computer knowledge.
Good problem-solving and customer-handling skills.
Ability to work under pressure and handle multiple customer queries.
Freshers can apply; previous customer support experience is an advantage.

Skills Required
Malayalam Voice Communication
Customer Handling
Active Listening
Problem Solving
Basic Computer Skills
Teamwork
Time Management
Complaint Handling

Perks:
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Malayalam Voice Process Coimbatore
🏢 shivathattex
📍 Coimbatore