Act as the primary point of contact for customers.
Handle customer queries, complaints, and service requests professionally.
Maintain robust relationships with existing clients through regular follow-ups.
Coordinate with Sales, Production, Dispatch, and Accounts teams for timely order execution.
Track customer orders and provide regular updates.
Maintain accurate customer records in CRM/ERP software.
Ensure prompt resolution of customer issues with complete customer satisfaction.
Prepare reports on customer interactions, complaints, and feedback.
Support the sales team with customer documentation and communication.
Build long-term customer relationships through proactive engagement.
Must-Have Skills
Positive verbal and written communication skills.
High level of patience and empathy while dealing with customers.
Proficiency in MS Excel, MS Word, Email, and CRM/ERP software.