Key Responsibilities:
Lead and supervise daily café and floor operations.
Ensure exceptional customer service and guest satisfaction.
Manage and motivate team members, including Baristas, CSAs, Stewards and Captains.
Monitor staff attendance, grooming and performance.
Handle customer concerns and resolve issues professionally.
Coordinate with kitchen and service teams to ensure smooth operations.
Maintain hygiene, quality, and service standards as per company guidelines.
Assist in inventory control, stock management and daily reporting.
Support training and development of team members.

Requirements:
1–6 years of experience in hospitality, café, restaurant, QSR, or retail operations.
Previous experience in a supervisory or team-leading role preferred.
Strong leadership, communication, and problem-solving skills.
Ability to manage a team in a quick-paced environment.
Flexible to work in shifts, weekends and holidays.

Pay: From ₹20,000.00 per month

Perks:
Adaptable schedule
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Team Leader/supervisor Delhi (India)
🏢 Manam Chocolate
📍 India