Administrative
To handle the site as Resident Engineer.
To do AMC visits and Remote Support as per PO and Proposal Terms.
To Execute the timely Visits and support to customer.
To get the signed MOM and share for Invoicing in timely manner.
To follow up with Customer for payment collection.
Support to other FAE while they stuck up technically at any place.
Technical
To receive the customer complaint, get it registered in system.
To visit the Site’s and complete the AMC.
To provide Remote support as per customer’s request.
To provide technical support to other Team Members as and when required.

Dimensions
No. of Direct reports: 0
No. of Indirect reports: 0 ( functional points )
Interfaces:
-Customer-TM – X-ForceSMOo Head of Services-

Location: Hazira, Surat, India.

Challenges
Learning new technologies in the energetic environment.
Handling multiple complaints simultaneously.




Coordinating with various teams internally in the organization and escalate the complaints to the respective team after proper diagnose.

Knowledge, Skills and Experience
Degree or Diploma in Engineering or Technology
Minimum 5 years of experience in the industry.
Having valuable knowledge of SQL, .Net.
Having good knowledge of our inhouse products like AIMS, EMS, DON,DOW etc.
Having good knowledge of Server Client Architecture.
Having basic knowledge of Network, Anti-Virus, MS Patch Management etc.
Time Management / Prioritization Skills.
Valuable Communication skill - Verbal & Written.
Ability to work in Team & Lead the Team.
Willingness to work in Extended Hours.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Field Application Engineer Surat
🏢 SSM InfoTech Solutions
📍 Surat