Job Description

Position: Application Support Engineer

Department: Information Technology (IT)
Experience: 3–8 Years (SAP B1)
Location: Ernakulam, Kerala

Responsibilities
Ensure the stability, performance, availability, and reliability of software applications across Oriental Group.
Provide business analysis, strategic planning, and information architecture to support organizational objectives.
Define and establish the direction for identifying, tracking, and analyzing business information to facilitate informed decision-making.
Support the implementation, customization, and basic configuration of SAP Business One (SAP B1), Zoho, Fab app, CRM and other applications to meet business requirements.
Develop and deliver end-user training programs and prepare user manuals to ensure effective system adoption.
Coordinate with stakeholders to manage expectations and align business objectives throughout SAP B1 and CRM implementation and enhancement projects.
Effectively manage changes in business strategies and project plans while ensuring minimal disruption to operations.




Gain and maintain a comprehensive understanding of the business processes and workflows of Oriental Metals Group and its subsidiary companies.
Supervise business process analysis, functional design, and solution development activities.
Prepare detailed functional requirement documents to support application design and development.
Oversee application development, testing, deployment, and post-implementation support activities.
Plan and execute data migration and data conversion activities, including test data preparation and validation.
Lead system testing activities, including test planning, execution, defect tracking, and user acceptance testing (UAT).
Coordinate the integration of non-SAP applications with SAP Business One and CRM systems to ensure seamless data flow and business continuity.

Job Type: Full time

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks:
Commuter assistance
Health insurance
Paid sick time
Provident Fund

Ability to commute/relocate:
Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: In person

📌 Application Support Engineer Kochi
🏢 Oriental Metals
📍 Kochi