The Public Relations Officer (PRO) is responsible for maintaining positive relationships between the hospital, patients and the public. The role involves handling patient inquiries, coordinating communication activities, supporting marketing initiatives, and ensuring excellent patient satisfaction.

Key Responsibilities
Assist patients and visitors with inquiries and provide necessary information.
Coordinate patient appointments, admissions, and discharge-related communications.
Handle patient feedback, complaints, and grievances professionally.
Maintain good public relations and ensure patient satisfaction.
Liaise with doctors, nursing staff, and other departments to resolve patient concerns.
Support hospital marketing and promotional activities.
Build and maintain relationships with corporate clients, organizations, and referral sources.
Organize health camps, awareness programs,



and community outreach activities.
Prepare reports on patient feedback and public relations activities.
Ensure compliance with hospital policies and confidentiality standards.

Required Skills
Excellent communication and interpersonal skills.
Robust customer service orientation.
Good problem-solving and conflict-resolution abilities.
Proficiency in MS Office and basic computer applications.
Ability to work in a rapid-paced healthcare environment.

Preferred Candidate Profile
Any Bachelor's Degree.
1–2 years of experience in PRO, customer relations, or healthcare administration.
Pleasant personality and qualified attitude.

Work Location: In person

📌 Public Relation Officer Malappuram
🏢 HAYATH MEDICARE L.L.P HOSPITAL& DIAGNOSTIC CENTRE
📍 Malappuram