Handle customer queries related to loan applications, EMIs, repayments, and account details through calls, chat, and email.
Assist customers with the loan application and documentation process.
Explain loan-related information such as loan amount, repayment schedule, EMI, due dates, and applicable charges clearly to customers.
Follow up with customers regarding upcoming EMI payments and repayment-related issues.
Help customers resolve common problems related to loan disbursement, repayment, refunds, and account updates.
Coordinate with internal teams such as Credit, Operations, Collections, and Technology to resolve customer issues.
Maintain accurate records of customer interactions, complaints, and resolutions in the company's system/CRM.
Ensure customers receive a quick, polite, and qualified response to their queries.
Follow company policies and RBI/digital lending-related guidelines while communicating with customers.
Focus on providing a positive customer experience and improving customer satisfaction and retention

Pay: Up to ₹180,000.00 per year

Perks:
Paid sick time
Paid time off
Provident Fund

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Customer Success Associate Suitable For: Freshers 0–1 Year Experience Taratala (India)
🏢 Rupymart Tech Private
📍 India