We are looking for Customer Support Associates to handle inbound and outbound customer calls for US-based customers. The candidate will be responsible for resolving customer queries, providing accurate information, and delivering excellent customer service.

Key Responsibilities
Handle customer calls from US-based customers professionally.
Understand customer requirements and provide appropriate solutions.
Resolve customer queries and complaints within the defined SLA.
Maintain a skilled and courteous tone throughout the conversation.
Accurately update customer information and call details in the system.
Escalate complex issues to the appropriate team when required.
Follow process guidelines, quality standards, and compliance requirements.

Required Skills
Excellent English communication skills, both verbal and written.




Valuable pronunciation and neutral accent preferred.
Strong listening and interpersonal skills.
Good problem-solving ability.
Customer-focused approach.

Eligibility
Any Graduate / Undergraduate.
Freshers and experienced candidates can apply.
Candidates with international voice process or BPO experience will be preferred.
Good English communication is mandatory.

Key Performance Indicators
Customer Satisfaction (CSAT)
Quality Score
Average Handling Time (AHT)

Pay: ₹143,183.80 - ₹481,453.64 per year

Perks:
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 International Voice Process Associate Us Shift Coimbatore
🏢 shivathattex
📍 Coimbatore