Lead Management Executive is responsible for managing all inbound customer enquiries, qualifying leads, capturing customer information accurately, and assigning leads to the appropriate sales executives for timely follow-up. The role ensures prompt response, proper lead allocation, and effective coordination between customers and the sales team to maximize conversions.

Key Responsibilities
Receive and attend inbound customer calls.
Understand customer requirements and capture lead details accurately.
Qualify and categorize leads based on customer interest.
Assign leads to the appropriate sales executive or branch.
Ensure timely lead distribution and follow-up coordination.
Maintain accurate records in the CRM/DMS.
Track lead status and escalate pending or unattended leads.
Coordinate with the sales team to ensure every lead is contacted.
Generate daily and weekly lead allocation reports.
Ensure high standards of customer service during every interaction.

Job Types: Full time, Fresher, Permanent

Pay: ₹23,000.00 - ₹28,000.00 per month

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Lead Management Executive Automotive Ernakulam Kochi
🏢 HR Jobs
📍 Kochi