Handle inbound and outbound calls professionally and courteously.
Provide patients with accurate information regarding:
Doctor appointments
Hospital services
Consultation timings
Location and contact details
Schedule, confirm, and follow up on patient appointments.
Maintain daily call records and update patient databases regularly.
Follow up with patients for:
Missed appointments
Post-consultation feedback
Surgery or treatment inquiries
Coordinate with doctors, reception staff, and departments to ensure smooth patient communication.
Address patient queries and complaints politely and escalate concerns when required.
Collect patient feedback and maintain service quality standards.
Ensure proper follow-up on leads generated through marketing campaigns, social media,



website inquiries, and walk-ins.
Maintain confidentiality of patient information and hospital data.
Support Google Review and patient engagement initiatives.
Prepare and submit daily/weekly telecalling reports to the management.

Required Skills
Valuable communication and interpersonal skills
Basic computer knowledge
Knowledge of hospital services and patient handling
Ability to speak local language(s), Hindi, and basic English
Positive attitude and convincing ability

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Receptionist And Telecaller Malad East
🏢 Sentra Hospital
📍 Malad East