Core leadership role who should be business oriented, engagement-focused leader and will own the business growth parameters in terms of activation and revenue of Online Stock Broking and wealth products. The candidate will also need to work cross-functionally to redefine customer experience and discover recent prospects for hyper growth of the organization.
Key Responsibilities
Key Responsibilities
Improving customer engagement – Active clients, Clients with AUM, Daily active/traded clients, ARPU and other business aspects.
Monitoring, planning and chasing numbers
Data Analysis and strategy building
Content creation, designing and marketing
Audit and optimize product analytics (Clevertap, MoEngage)
Define key events, funnels, and lifecycle stages
Identify drop-offs across onboarding, KYC, funding, and trading
Design and execute lifecycle journeys for activation, retention, and reactivation
Build inaction and drop-off recovery campaigns
Set up trigger-based marketing automation and daily engagement flows
Drive DAU growth through market, portfolio, and behaviour-based nudges
Lead WhatsApp, Push, and Email orchestration with frequency control
Monitor performance, run experiments, and optimize campaigns
Share insights, dashboards, a 6nd recommendations with stakeholders
Qualifications
MBA from a premiere institute
Min of 10 years of experience in Client engagement and revenue growth in stock broking industry
Experience in running a pure online business model with minimal on-ground support
Experience in managing sales-oriented teams.
📌 Avp Client Engagement Mumbai
🏢 Bigul
📍 Mumbai
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