Customer Relationship Executive (CRE) – Service Centre
Company: Mahavir Skoda
Department: Service
Location: Somajiguda, Hyderabad
Employment Type: Full time
Experience: 0–1 Year
CTC: ₹1.8 – 2.4 LPA (Non-Negotiable)
Job Summary
We are looking for a Customer Relationship Executive (CRE) to manage customer interactions and ensure a smooth service experience at our automobile service centre.
Key Responsibilities
Attend to customers visiting the service centre.
Understand customer concerns and service requirements.
Coordinate with Service Advisors and the workshop team.
Keep customers updated on vehicle service status and delivery.
Handle customer queries, feedback, and complaints.
Conduct post-service calls and collect customer feedback.
Follow up with customers for scheduled and periodic services.
Maintain customer records and follow-up details.
Coordinate with the concerned team to resolve customer concerns.
Support customer satisfaction and retention.
Maintain skilled communication with customers.
Requirements
Bachelor's degree in any discipline.
0–1 year of experience; freshers can apply.
Good communication and interpersonal skills.
Solid customer-handling and follow-up skills.
Basic computer and MS Office knowledge.
Positive attitude and willingness to learn.
Automobile/service-centre experience will be an added advantage.
Key Skills
Customer Handling | Customer Relationship | Customer Service | Communication | Follow-up | Complaint Handling | Customer Satisfaction | Coordination | MS Office
Note: Please review the offered CTC of ₹1.8 – 2.4 LPA before applying. The CTC is strictly non-negotiable.