Responsibilities and Duties
Persons who have experience in leading a team are added advantage.
Anticipate guest needs and build rapport with customers
Address customer complaints and escalate to the concerned team when needed
Provide information about amenities, areas, venues and promote services
Offer assistance with certain tasks like confirming travel arrangements, taking messages etc.
Updating the booking in the booking software.
Interacting the customer via email for any information gathering
Escalate any issues regarding the bookings to Team lead or Manager.
Reconfirmation of tours and cross verifying
Bookings of tour attractions in Egypt.
Required Experience and Qualifications
A customer-oriented and skilled attitude
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Previous experience as a Guest Relations Executive in the Hospitality industry
A diploma or BSc/BA in Hospitality, travel & tourism Management is preferred
Pay: Up to ₹22,000.00 per month
Advantages:
Versatile schedule
Application Question(s):
Do you have any experience in guest relations?
Have you previously worked with tourist attractions in Egypt?
Shift availability:
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)