Key Responsibilities:
Ensure every customer receives a premium and personalized service experience.
Actively collect customer feedback and reviews after service completion.
Encourage satisfied customers to submit positive online reviews on approved platforms.
Address customer concerns promptly and escalate unresolved issues to the Service Manager.
Analyze customer feedback and recommend improvements to enhance service quality.
Build long-term customer relationships through skilled communication and timely follow-ups.
Experience: Minimum 1 year in customer service
Location: GCDA Complex, Marine Drive, Kochi.
Pay: ₹15,000.00 - ₹18,000.00 per month
Perks:
Health insurance
Work Location: In person
📌 Front Office Executive Kochi
🏢 Swiss Group India
📍 Kochi
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