Job Description

Role & responsibilities

The Representative Customer Service position interfaces with customers via inbound calls. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience Minimum one year in International voice
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile




Graduate with Excellent English communication skills.
Courteous with strong customer service orientation
Robust computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact simulations, including maintaining a pleasant and qualified tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Confirm customer understanding of the solution and provide additional customer education as needed
Demonstrate robust probing and problem-solving skills
Should be able to handle complex queries from customer and resolve the same independently

IMMEDIATE JOINERS PREFERRED

Pay: ₹350,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Internationalvoice Process Vikhroli
🏢 Enhanceplus Consultants
📍 Vikhroli