Guest Relations

Welcome guests with warmth and professionalism upon arrival

Handle check-in and check-out procedures smoothly

Ensure a pleasant and memorable guest experience throughout their stay

Reservations & Front Desk Operations

Manage room reservations via phone, email, online channels, and walk-ins

Maintain accurate guest records and folios using Hotel Management Software (PMS)

Handle billing, payments, and cash/card transactions efficiently

Guest Assistance & Communication

Act as the first point of contact for guest inquiries and requests

Provide information about hotel facilities, services, and nearby attractions

Handle guest feedback and minor complaints politely and effectively

Interdepartmental Coordination

Coordinate with Housekeeping and Maintenance to ensure room readiness





Communicate guest requests and special requirements to relevant departments

Skills & Requirements

Good communication and interpersonal skills

Basic computer knowledge; familiarity with PMS is an advantage

Pleasant personality with a service-oriented attitude

Willingness to work shifts, including weekends and holidays

Training will be provided.

Salary & Perks

Salary: ₹13,000 – ₹16,000 per month

Benefit

Prospect to grow with a recent boutique hotel brand

Immediate joiners preferred.

Pay: ₹13,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Front Office Executive Receptionist Kochi
🏢 AYWA Hospitality
📍 Kochi