Pozitive Electricity & Gas Pvt Ltd is seeking a dedicated and agile individual to join our Operations Team. We are a growing company in the energy sector, committed to delivering excellent service and innovative solutions to our customers. This role offers a fantastic opportunity to be at the forefront of our customer interactions and sales efforts, contributing directly to our success and expansion.
Responsibilities
Manage and oversee daily operational tasks related to sales and customer handling.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Handle customer inquiries, resolve issues, and provide comprehensive support.
Collaborate with the sales team to achieve targets and expand market reach.
Analyze operational data to identify areas for improvement and implement solutions.
Train and mentor junior team members, fostering a high-performance culture.
Ensure compliance with company policies and industry regulations.
Requirements
Minimum of 1 year and maximum of 5 years of experience in operations, sales, or customer handling, preferably within the energy or a related industry.
Proven track record of achieving sales targets and exceeding customer expectations.
Robust communication, interpersonal, and negotiation skills.
Ability to work effectively in a fast-paced and energetic environment.
Proficiency in CRM software and other relevant business tools.
Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
A proactive approach to problem-solving and a commitment to continuous improvement.