Key Responsibilities:
Ensure high standards of service are consistently delivered in all food and beverage outlets.
Handle guest complaints or concerns promptly and professionally, escalating to management when necessary.
Supervise and guide junior service associates, providing on-the-job training and support.
Greet guests warmly, anticipate their needs, and provide personalized service.
Maintain thorough knowledge of menus, promotions, and special dietary offerings.
Coordinate with kitchen and bar teams to ensure smooth order execution and timely service.
Monitor cleanliness and presentation of service areas, ensuring compliance with hygiene and safety standards.
Assist in inventory control and requisition of supplies as needed.
Support the F&B; Supervisor/Manager in daily operations and team coordination.

Requirements:




Minimum 2–3 years of experience in F&B; service; prior leadership or mentoring experience is preferred.
Diploma or degree in Hospitality Management is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and customer service skills.
Ability to work versatile shifts including weekends and holidays.

Skills
Positive attitude and team spirit
Attention to detail
Time management and multitasking ability
Guest-oriented approach

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Advantages:
Food provided
Health insurance
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Senior F&b Service Associate Kottayam
🏢 Kumarakom Lake Resort
📍 Kottayam