Key Responsibilities
Analyze customer and vendor issues, identify root causes, and implement effective solutions to ensure prompt resolution.
Monitor all shipments proactively and identify any shipments that are delayed, held, or stuck at branches. Escalate issues immediately to ensure timely movement.
Maintain proactive and qualified communication with customers by providing regular shipment updates and ensuring high service standards.
Escalate complex operational issues to the appropriate internal teams and follow up until they are resolved satisfactorily.
Prepare and present periodic operational and performance reports.
Generate and share daily MIS reports with customers, monitor every shipment (docket), and coordinate with logistics partners to ensure timely delivery.
Coordinate with vendors, transporters, and logistics partners to resolve pickup, transit,



and delivery issues at both loading and unloading points.
Ensure timely and successful delivery of every shipment by closely monitoring operations and taking corrective actions whenever required.
Share outstanding payment statements with customers, follow up for timely payment collection, and maintain accurate payment records.
Build and maintain solid skilled relationships with customers, vendors, and logistics partners through effective communication and coordination.
Ensure adherence to service-level commitments (SLAs) and continuously work towards improving customer satisfaction and operational efficiency.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Back Office Executive New Alipore
🏢 NATHEJ PROCESS OPC
📍 New Alipore