Coordinate daily international shipment dispatch with courier partners (Aramex, DHL, Delhivery) ensuring accurate documentation, labeling, and customs compliance.
Track and report international dispatch TAT, delivery performance, and exceptions across all serviced countries.
Support rate benchmarking and cost comparisons across international courier partners to identify savings prospects.
Manage customs documentation, invoicing, and regulatory paperwork (CN22/CN23, commercial invoices, HS codes) for outbound international shipments.
Liaise with 3PL and warehouse teams (Mumbai, Delhi, Bangalore) to ensure international orders are picked, packed, and dispatched within TAT.
Investigate and resolve delivery exceptions — customs holds, returns, lost shipments, and delays — working directly with courier partner escalation teams.
Maintain accurate shipment and inventory records in Vinculum WMS for all international orders.
Prepare weekly/monthly MIS reports and summaries on international shipment volumes, costs,



and service- level performance for management.
Assist in onboarding recent courier partners or expanding serviceable countries as the business scales.
Manage end-to-end air, sea, and express cargo operations — from booking and consolidation through to customs clearance and final-mile delivery — for bulk/freight international shipments.
Prepare and vet cargo documentation including Airway Bills (AWB), Bills of Lading (BOL), packing lists, certificates of origin, and letters of credit as applicable.
Coordinate with freight forwarders and customs house agents (CHA) on shipment scheduling, port/airport handling, and clearance timelines for air and sea freight.

Pay: ₹500,000.00 - ₹600,000.00 per year

Advantages:
Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 International Operations Manager Mumbai
🏢 The Souled Store
📍 Mumbai