We are looking for a Customer Support Associate to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience.

Key Responsibilities
Handle customer queries through calls, emails, and chat.
Understand customer concerns and provide appropriate solutions.
Maintain a qualified and courteous approach while communicating with customers.
Resolve customer complaints within the defined SLA/TAT.
Escalate complex issues to the concerned team when required.
Maintain accurate records of customer interactions and transactions.
Follow company policies, processes, and quality standards.

Required Skills
Excellent verbal and written communication skills.
Valuable listening and problem-solving skills.




Customer-focused attitude.
Basic knowledge of MS Office and computer applications.

Qualification
Any Graduate / Undergraduate with relevant experience.
Freshers can also apply, depending on the process requirements.

Key Performance Indicators
Customer Satisfaction (CSAT)
Quality Score
Productivity
Average Handling Time (AHT)

Pay: ₹10,522.81 - ₹34,517.72 per month

Advantages:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Associate Chennai
🏢 shivathattex
📍 Chennai