Key Responsibilities
Welcome and assist patients and attendants with registration, appointments and hospital services.
Coordinate with doctors, nurses, pharmacy, laboratory, billing and other departments.
Guide patients regarding consultations, investigations, procedures and follow-up appointments.
Attend to patient queries, requests and concerns and ensure timely resolution.
Coordinate patient movement and ensure smooth flow between departments.
Maintain patient-related records, feedback and service documentation.
Follow hospital SOPs and maintain skilled, courteous and patient-friendly communication.
Support the hospital team in improving patient satisfaction and service quality.
Requirements
Graduate in any discipline; hospital/healthcare experience preferred.
Valuable communication and interpersonal skills.
Pleasant, patient-friendly attitude and ability to handle patients and attendants calmly.
Basic computer knowledge and ability to maintain records.
Ability to coordinate effectively with multiple departments.
Tamil and English communication skills preferred.