Job Responsibilities
Manage customer enquiries and maintain robust customer relationships.
Conduct post-sales and post-service follow-up calls.
Schedule service reminders, insurance renewals, and feedback calls.
Handle customer complaints and ensure timely resolution.
Maintain accurate customer records in the DMS system.
Coordinate with Sales and Service teams to deliver an exceptional customer experience.
Monitor customer satisfaction and prepare daily CRM reports.
Requirements
Graduate in any discipline.
1–3 years of CRM (Automobile industry preferred).
Excellent communication and interpersonal skills.
Basic knowledge of MS Office and DMS software.
Customer-focused, organized, and able to work in a target-driven setting.