Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 12 & 13TH August

Walkin Date: 12th & 13th August

Timing: 10 AM to 2 PM

Location: ETA 1, Sandhiya Infocity, Navallur.

HR Name: Suryapriya.T

We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

Responsibilities
Handle inbound and outbound customer calls in a skilled and courteous manner.
Respond to inquiries regarding health insurance perks, coverage, eligibility, claims, and billing.
Assist members, patients, providers, and healthcare facilities with account-related concerns.
Verify member information and accurately document customer interactions in the system.
Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
Escalate complex concerns to the appropriate department when necessary.
Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.




Meet established quality, productivity, and customer satisfaction targets.
Stay updated on healthcare policies, procedures, and account-specific guidelines.
Provide accurate information and educate customers on available healthcare services and programs.

Qualifications
College Graduate / Undergraduate (BPO experience is required)
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Basic computer proficiency and ability to navigate multiple systems.
Ability to work in a fast-paced environment.
Solid attention to detail and organizational skills.

Required Skills
Customer Service Representative (CSR) (Voice Process)

Preferred Skills
Experience in healthcare customer service

Pay range and compensation package

Experience: 1 to 4 yrs

Shift: US Shift (Night Shift)

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