Chayam Tea is a leading tea company based in Kolkata, India. We specialize in a wide range of premium teas, including flavored, black, green, and herbal teas. As we expand our digital presence, we are looking for a passionate and skilled Ecommerce Operations Manager to join our team.
Job Description:
Chayam Tea is hiring a sharp, process-obsessed Ops & Fulfilment Head to take full ownership of inventory, packing, dispatch, and logistics. You’ll manage every order that leaves our warehouse and build the systems to make it frictionless. If you're still “coordinating with delivery boys,” don’t apply. We want a builder, not a babysitter.
Responsibilities:
Manage daily order dispatch (B2C & B2B)
Handle purchase, production planning and inventory
Handle FBA Shipments
Track courier SLAs (Shiprocket, Bluedart, Amazon)
Coordinate with vendors, warehouse, and Amazon FBA
Reduce RTOs,
missed deliveries, and packing errors
Build SOPs and train junior ops staff
Education, Experience and Requirements:
Bachelor's degree in any stream.
Proven experience in e-commerce operations management
Ability to multitask and manage time effectively in a rapid-paced workplace.
Experience: 2–5 years in D2C operations or fulfilment
Job Type: Full time
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
Have you handled FBA Shipments?
Have you handled order processing and dispatch end-to-end?
Are you familiar with how a D2C brand operates differently from traditional offline retail?