The Order Management Executive ensures seamless end-to-end order fulfilment by coordinating with internal teams and logistics partners to achieve On-Time Delivery (OTD). This role, part of the supply chain function, focuses on ensuring a positive customer delivery experience through proactive problem-solving and continuous process improvement.

Key Responsibilities:
Order Processing: Process recent orders as per SOPs, resolve procurement issues, and escalate as required.
Delivery Management: Track in-transit orders, handle last-mile delivery issues, manage exceptions, and coordinate returns.
Compliance & Reporting: Ensure adherence to logistics and trade regulations, manage DG and restricted items, and generate performance reports.
Continuous Improvement: Identify process gaps, update SOPs,



and maintain strong relationships with 3PL and business partners.

Key Skills & Competencies:
Robust problem-solving and analytical ability.
Effective communication and collaboration across teams.
Must have hands-on experience in logistics & Excel (including data organisation & formulas).
Job Type: Full-time

Advantages:
Health insurance
Paid sick time
Paid time off
Provident Fund

Perks and benefits

Flexi working, Cafeteria, Work from home, Over time allowance, Health insurance, Leave encashment, Gratuity, Provident fund, Maternity leaves

📌 Order Management Specialist Mumbai
🏢 Desert Online General Trading
📍 Mumbai