Job Category: Architect

Job Type: Full Time

Required Experience: 8+ Years

Job Location: Bangalore Pune

Responsibilities:
Design, develop, and implement custom ServiceNow applications and workflows to automate key IT processes, including incident management, change management, service request fulfilment, and asset management.
Collaborate with business stakeholders and subject matter experts to understand their requirements and translate them into technically feasible solutions on the ServiceNow platform.
Integrate ServiceNow with existing ITOM tools such as BMC Remedy, CA Technologies, and Service Manager to streamline data flow and eliminate manual work.
Utilize ServiceNow Gen AI Controller, PI & PA to implement AI-powered features like incident analysis, prediction, and proactive remediation.
Develop and maintain clean, productive, and well-documented code following ServiceNow best practices.
Conduct thorough testing and quality assurance to ensure the functionality and performance of developed solutions.
Troubleshoot and resolve technical issues related to ServiceNow applications and integrations.




Stay up to date with the latest ServiceNow advancements and best practices, actively participating in continuous learning and development.

Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
Minimum 3 years of experience as a ServiceNow Developer.
Solid understanding of ServiceNow core platform concepts, workflows, and development tools.
Proficiency in JavaScript, JQuery, and HTML.
Familiarity with Python and its application in scripting or automation.
Working knowledge of ITOM tools and concepts.
Understanding of Machine Learning principles and their potential applications in ITSM.
Experience with ServiceNow Gen AI Controller, PI & PA is a solid plus.
Excellent communication, collaboration, and problem-solving skills.
Ability to work independently and manage multiple projects simultaneously.
Strong attention to detail and commitment to high-quality work.

📌 Servicenow Architect Itom Bengaluru
🏢 Tru Global Software
📍 Bengaluru