Nature of Job:

The Enrollment & Billing Associate is responsible for assisting members with issues related to enrollment and premium payments. This position acts as a liaison between member services and the enrollment plus finance departments. This position is responsible for reconciling enrollment and billing related discrepancies related to members

Job Description:
Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to members
Work on the customers applications, eligibility and fallouts arising out of discrepancies in the systems
Ensure the accuracy and completeness of applications taken
Billing activity includes monthly generation of member premium bills and payments received to fulfill those bills
Correct all Billing discrepancies in a way that members no longer owe money
Changes in Payment types as requested by Member
Complete Account reconciliation of members post terminating the member from Services
Works flexibly and cooperatively under supervision with all team members




Completes all responsibilities according to established protocols, policies and standard practices plus adhere to regulatory compliance programs such as HIPPA

Skills Required
Valuable verbal and written communication skills,
Ability to multi-task, Critical thinking abilities, open and ready to work on feedback
Quality focused, Positive Analytical skills.
Proficiency with Windows, MS Office and basis computer skills
Demonstrate skills necessary to interpret regulations and guidelines
Ability to interact positively with internal and external customers

Eligibility Criteria
At least 6 months of experience, preferably in health care domain and preferably with experience of working in night shift
Proficiency in Microsoft Office Suite
Must be a Graduate from an recognized university ( No B.Tech, MCA or IT related degree)
Mandatory working from Office
Typing - 30 WFM with 90% Accuracy
Flexibility to work in Shifts

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