Responsible for providing end-user IT Network support and ensuring the smooth operation of branch network infrastructure, including SD-WAN, switching, and network connectivity. The role involves troubleshooting network-related issues to maintain high service availability across branch locations.
Key Responsibilities
End User Support
Provide L1/L2 support for network issues.
Install, configure, and troubleshoot branch Network.
Resolve user incidents and service requests within defined SLA timelines.
Support onboarding and IT network setup for current branch and employee.
Network Support
Monitor and troubleshoot branch network connectivity issues.
Configure and maintain SD-WAN devices and branch routing infrastructure.
Manage and troubleshoot Layer 2/Layer 3 switches, VLANs, and LAN/WAN connectivity.
Coordinate with ISPs and managed network support vendors for SDWAN and connectivity issues.
Support Wi-Fi infrastructure and ensure optimal network performance.
Security & Compliance
Ensure compliance with IT security policies and standards.
Support security solutions and patch management activities.
Report and escalate security incidents promptly.
Documentation & Reporting
Maintain incident records, root cause analysis, and resolution documentation.
Prepare periodic reports on branch IT infrastructure and support activities.
Update network diagrams and technical documentation.
Required Skills
Solid knowledge of SD-WAN technologies.
Hands-on experience with switching (Cisco/Versa /Fortinet or equivalent).
Troubleshooting of LAN, WAN, TCP/IP, DNS, DHCP, VLANs, VPNs.
Desktop and laptop support (Windows 11).
Basic understanding of network security and firewalls.
Experience with ticketing systems and remote support tools.
Desired Qualifications
Bachelors degree in IT or any discipline , or related field.
1–2 years of experience in network and end-user support.
Certifications such as CCNA, or equivalent are preferred.
Key Competencies
Problem-solving and analytical skills.
Customer-focused approach.
Valuable communication and coordination skills
📌 Branch Network Support Engineer Jaipur (India)
🏢 Aavas Financiers
📍 India
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